Privacy policy

Google data we access and why

With your permission, both services access your Google account identity, including your email address, to associate the connection with your account.

Helpdesk has read-only access to approved Google Sheets. It reads Sheet cell contents and source information to answer authorized questions. It may retain bounded, redacted extracts and evidence for investigations and diagnostics.

Meeting Helper accesses events on calendars you own, including event titles and times, to check availability and create, update or delete synchronized meeting copies. Authorized administrators can view event details from connected calendars. Meeting details, responses and reminders may be shared in Slack.

Storage, sharing and processing

Meeting Helper stores account and meeting records and encrypts Google refresh credentials. Scheduling requests and relevant Slack thread context are processed through the configured AI gateway. To answer authorized questions, Helpdesk can pass approved Sheet excerpts to its investigation and response components and configured AI services, and may include source information in a Slack response, as described in Google data and AI processing.

Google Workspace API data is not used to develop, improve, or train generalized or non-personalized AI or machine-learning models.

Our use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Retention and deletion

The App Team’s retention policy is five years for application records and backups. The App Team manages deletion; some temporary records may be removed sooner.

For questions or deletion requests, contact app.it@shoalter.com.

Your Google account

You may manage or revoke access in your Google Account’s third-party access settings. Contact the App Team for help with access, data deletion, or a copy of your stored information. Revoking access stops future access; it does not by itself confirm deletion of data already stored by the services.